Last Updated: 18 September 2026
Effective Date: 18 September 2026
These Terms of Service (the “Terms”) govern your full access to and use of the e-commerce platform operated by PREMIER PET PTY LTD (“we”, “us”, or “our”), hosted at www.premierpetltd.com. Our registered Australian business address is 33 Magnesium Street, Narangba, QLD 4504, Australia, with official customer support telephone number +61 7 3204 8511 and contact email [email protected]. As an Australian-owned small pet accessories brand rooted in local pet parents’ real daily needs, every item in our collection from gentle grooming tools and non-toxic teething toys to portable outdoor water bottles is safety-tested and built to support Australian daily adventures with your four-legged companions.
This document constitutes a legally binding agreement between you, the platform user and customer, and PREMIER PET PTY LTD. By browsing, accessing, creating an account, or completing a purchase on our website, you confirm that you are at least 18 years of age, have full legal capacity to enter into this binding agreement, and have read, understood, and unconditionally agreed to every provision laid out in these Terms. If you do not meet the age requirement, or do not agree with any clause of this agreement, you must immediately discontinue all use of www.premierpetltd.com and are prohibited from accessing any of our commercial services.
1. Service Scope & Platform Eligibility
PREMIER PET PTY LTD operates www.premierpetltd.com as a dedicated online marketplace for curated, premium-quality small pet accessories, exclusively serving individual, non-commercial consumers residing across all regions of Australia. We do not authorize the use of our platform for bulk commercial resale activities, automated web scraping, unapproved data harvesting, or any activity that disrupts the normal stable operation of our website and our ability to serve regular local pet parent customers.
You confirm that you will only use our platform for personal, non-commercial shopping purposes to purchase pet accessories for your own domestic pets, or as gifts for other non-commercial pet owners. Any attempt to place multiple bulk orders with the explicit or implicit purpose of reselling our products for profit will be classified as a violation of these Terms, and we reserve the full right to immediately cancel all related pending orders, restrict your future access to our website, and withhold shipment of any such pending orders with no further obligation to provide explanation.
All users of our platform must be natural persons aged 18 years or older, as explicitly required under Australian consumer law and our internal business policies. We do not knowingly collect personal information from individuals under 18 years of age, and we will immediately remove all related personal data and cancel any orders submitted by users who cannot verify they meet this minimum age requirement.
2. User Account Registration & Security Obligations
To access full platform features including order tracking, saved payment preferences, exclusive member discounts, and personalized product recommendations, you may register for a PREMIER PET customer account on our website. When creating your account, you must provide complete, truthful, accurate and up-to-date personal information, including but not limited to your full legal name, valid active email address, current contact phone number, and primary residential delivery address. If any of this account information changes at any point after registration, you are required to log in to your My Account dashboard on www.premierpetltd.com and update these details immediately to ensure no disruptions to your future order processing or delivery.
You are fully and solely responsible for maintaining the strict confidentiality of your account login password, and for all activities, actions, purchases and communications that take place under your registered PREMIER PET account. Under no circumstances will we be liable for any loss or damage arising from your failure to protect your account credentials, or from unauthorized account access that occurs through no direct fault of our systems. If you detect any suspicious unauthorized activity on your account, you must notify our support team immediately, and we will lock your account to prevent further misuse until your identity is fully verified and your account security settings can be reset.
We retain the full unilateral right to suspend, temporarily restrict, or permanently terminate your PREMIER PET customer account at our sole discretion, without prior notice and without any financial compensation owed to you, if we determine that you have violated any clause outlined in these Terms, violated applicable Australian federal, state or territory laws, engaged in fraudulent transaction behavior, or carried out activities that harm the legitimate commercial interests of PREMIER PET PTY LTD, our staff, or other registered customers on our platform.
3. Product Information, Pricing & Inventory Accuracy
All product listings published on www.premierpetltd.com include detailed descriptions, function specifications, material safety disclosures, product size guidance, and illustrative product photographs that are as consistent as possible with the physical items held in our Narangba warehouse. Every product in our catalogue has been rigorously safety-tested for non-toxicity, durability and pet suitability, as advertised throughout our website. However, we do not guarantee that all product photographs, digital renders or screen displays will perfectly replicate the exact real-world color of each physical item, as minor variations may exist across different device display settings, lighting conditions during product photography, or tiny production tolerances introduced during manufacturing. We reserve the full right to correct typographical errors, amend incorrect product specifications, and update outdated listing content at any time without prior notification.
All product prices displayed on our website are denominated in Australian Dollars (AUD) and are inclusive of the current national Australian Goods and Services Tax (GST), unless otherwise explicitly noted on individual promotional pages. The listed product price does not include separate packaging and shipping fees, which will be clearly calculated and displayed to you during the final checkout process before you confirm your order and submit payment. PREMIER PET PTY LTD retains the full unilateral right to adjust, modify or update our product pricing structure at any time, in response to changes in raw material costs, domestic logistics expenses, Australian tax policy adjustments, or normal commercial business operational needs. After a pricing adjustment goes into effect, we reserve the right to cancel any pending unpaid orders that were submitted at outdated, incorrect price points, and we will notify you promptly if such a scenario occurs.
While our team makes every reasonable effort to maintain up-to-date real-time inventory records on our website, we do not guarantee that every advertised product will always be available in stock at the exact moment you submit your order. If you place an order for an item that has unexpectedly gone out of stock due to unforeseen high demand or supply chain delays, we will notify you via your registered email address within 7 business days of receiving your order, to inform you of the out-of-stock status, present you with equivalent or higher-value alternative product options, or process a full 100% refund back to your original payment method. We are under no legal obligation to fulfill orders placed for out-of-stock items, and we are not required to provide extended justifications for rejecting such unfulfillable orders.
4. Order Placement, Acceptance & Payment Rules
When you complete the full checkout process, submit your order details, and complete the authorized payment for the total order amount, this constitutes a formal purchase offer submitted by you to PREMIER PET PTY LTD. This formal offer is not immediately accepted by us upon payment confirmation. We retain a 7-business-day review window, counting from the date your order is submitted, within which we will formally notify you via email whether we accept your order for fulfillment, or formally reject your order. If you do not receive an explicit order acceptance confirmation email from our support team within that 7-business-day window, your order will be automatically classified as rejected, and we will process a full refund back to your payment method without any further required explanation.
All payments processed on our platform are completed through Australian-regulated, PCI DSS fully compliant third-party payment service providers, which handle all sensitive credit card, debit card and digital wallet information directly. PREMIER PET PTY LTD never collects, stores, or obtains access to your full private payment card details on our internal servers. By submitting your order, you confirm that you are the lawful authorized holder of the payment method you use to complete the transaction, and that you have full legal authority to authorize the associated charge for your order total.
You are permitted to request adjustments to your newly submitted order, including changes to delivery address, selected product variants, or contact phone number details, within 2 consecutive hours after you place the order. Simply contact our support team via +61 7 3204 8511 or [email protected] during this window, and our team will adjust your order details for free before it enters our warehouse picking and packing workflow. Once your order has been marked as dispatched from our Narangba warehouse, no further order modifications can be processed, and you will need to follow the procedures outlined in our published Returns and Refund Policy to arrange any subsequent product exchanges.
5. Intellectual Property Rights Protection
All content published on www.premierpetltd.com, including but not limited to all original product descriptions, website design layouts, custom graphic assets, original pet care blog content, brand logos, product photograph sets, video demonstration materials, and all text copy featured across the site, is the exclusive intellectual property of PREMIER PET PTY LTD, and is protected under Australian Copyright Act 1968, as well as international intellectual property copyright treaties.
You are strictly prohibited from reproducing, duplicating, redistributing, publicly republishing, modifying, or exploiting any of our platform’s original intellectual property content for any commercial purpose, without first obtaining explicit written permission directly from the authorized management team of PREMIER PET PTY LTD. You may not use our brand name, registered trademarks, or custom product imagery on any third-party website, resale marketplace, social media account, or commercial promotional material without our formal signed licensing agreement. Any unauthorized infringement of our intellectual property rights will result in immediate legal action taken in full accordance with Australian federal intellectual property laws, and we will pursue all available remedies including compensation for all resulting commercial damages.
6. User Conduct & Prohibited Activities
When accessing and using our website www.premierpetltd.com, you agree that you will not engage in any of the following prohibited activities:
- Uploading, transmitting, or publishing any harmful, illegal, defamatory, offensive, or harassing content via our website’s review sections, contact forms, or community comment areas, including content that infringes on the legal rights of other third parties.
- Running automated web crawlers, scrapers, bots, or other bulk data harvesting tools to extract large volumes of product data, customer information, or pricing data from our platform, for any commercial or non-commercial purpose.
- Attempting to hack, breach, or bypass our website security systems, gain unauthorized access to our server infrastructure, or steal any confidential non-public customer data stored on our systems.
- Creating fake customer accounts, submitting fraudulent false orders, abusing promotional discount codes or referral offers through loophole exploitation, or submitting false chargeback claims to your payment provider without legitimate valid justification.
- Impersonating any PREMIER PET PTY LTD staff member, other platform customer, or third-party individual or entity to obtain unauthorized benefits or access private restricted information.
- Using our e-commerce platform in any way that violates applicable Australian federal, state, or territory laws, regulations, or lawful government requirements.
If our internal monitoring systems detect that you have engaged in any of the above prohibited activities, we reserve the right to immediately terminate your access to our platform, permanently ban your IP address from accessing our website, cancel all pending unfulfilled orders, and take appropriate legal action if your actions have caused measurable financial or reputational harm to PREMIER PET PTY LTD.
7. External Third-Party Links & Resources
Our www.premierpetltd.com website may occasionally feature hyperlinks that direct users to external third-party websites, including official courier tracking portals, authorized payment provider service pages, complementary pet care information resources, or partner social media platforms. These links are shared purely for user convenience, and PREMIER PET PTY LTD exercises no operational control over the content, privacy policies, security standards, or business practices of these external third-party platforms.
When you click a link that leaves our official PREMIER PET website domain, you will be fully subject to the terms of service and privacy policy of that third-party website. We strongly recommend that you review all applicable policies for every external site you visit, and we hold no liability for any losses, damages, or negative experiences that arise from your interaction with these unaffiliated third-party services.
8. Limited Liability & Disclaimers of Warranty
Our platform and all products sold via www.premierpetltd.com are provided to you “as is” and “as available”, to the fullest extent permitted by applicable Australian consumer law. PREMIER PET PTY LTD makes no explicit or implied warranties of any kind, beyond the mandatory consumer guarantees outlined in the Australian Consumer Law, including but not limited to implied warranties of merchantability, fitness for a specific non-advertised custom purpose, or uninterrupted perfect website operation.
Under no circumstances shall PREMIER PET PTY LTD, our directors, employees, logistics partners or authorized agents be held liable for any indirect, incidental, consequential, special or punitive damages arising from your use of our platform or products, including but not limited to lost profits, wasted time, business disruption, or incidental injuries caused by improper misuse of purchased pet accessories that does not follow our provided product use instructions. Our total aggregate maximum financial liability to you for any and all claims related to your order or platform use is strictly limited to the total purchase price you paid for the specific order that gives rise to the claim.
It is your personal responsibility to verify that any pet accessory you purchase from our store is suitable for the specific size, breed, age and behavioral traits of your individual pet, and to supervise your pet during initial use of new products to prevent accidental swallowing of small components or unintended injury.
9. Policy Updates & Modifications
We retain the full unilateral right to modify, revise, or update these Terms of Service at any time, to reflect changes to our business operations, new platform features, or updates to applicable Australian federal or state legislation. When we make material substantive changes to this document that impact your user rights or obligations, we will update the “Last Updated” and “Effective Date” labels at the top of this Terms of Service page, and publish a prominent 14-day advance notification banner on the homepage of www.premierpetltd.com to alert all registered users and website visitors of the upcoming changes.
Your continued use of our website, account access and order placement activities after the effective date of the revised Terms will be treated as your full acceptance of all newly updated provisions in the modified agreement. If you do not agree with the updated revised Terms, you may cease all use of our platform and submit a request to permanently delete your customer account at any time.
10. Governing Law & Dispute Resolution
These Terms of Service, your use of www.premierpetltd.com, all purchase transactions completed on our platform, and all related contractual disputes shall be exclusively governed by and interpreted in accordance with the laws in force in the State of Queensland, Australia.
In the event that any disagreement, dispute or claim arises between you and PREMIER PET PTY LTD that relates to these Terms or your order, both parties agree to first attempt in good faith to resolve the issue amicably through direct friendly negotiation via our official customer support channels, within 30 calendar days from the date one party formally notifies the other party of the dispute. If the dispute cannot be resolved through this direct negotiation process, both parties agree that exclusive jurisdiction for all subsequent legal proceedings shall rest with the state and federal courts located within the jurisdiction of Queensland, Australia.
11. Full Contact Information
If you have any questions, concerns, or clarification requests about any clause outlined in these Terms of Service, you may contact our authorized PREMIER PET operations team directly at any time:
- Postal Mailing Address: PREMIER PET PTY LTD, 33 Magnesium Street, Narangba, QLD 4504, Australia
- Customer Support Telephone: +61 7 3204 8511
- Official Contact Email Address: [email protected]
We will acknowledge receipt of your inquiry within 2 full business days, and work to provide you with a clear, satisfactory response as promptly as possible.